Return & Refund Policy

At Unknown Seller Supplies, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Eligible Returns

We only accept returns or replacements if:

• You receive a damaged product.

• You receive the wrong item.

Reporting an Issue

If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your parcel.

To help us resolve the issue quickly, please provide:

• Your order number.

• Clear photos of the product.

• Photos of the packaging (if applicable).

Change of Mind

We do not accept returns or refunds for:

• Change of mind.

• Incorrect product selection by the customer.

• Products that have been used or damaged after delivery.

Replacement Policy

Once we verify the issue, we will arrange a replacement for the damaged or incorrect item whenever possible.

Refunds

Refunds are only considered if a replacement cannot be provided.

Contact Us

For any return or refund request, please contact us through our Contact Us page or WhatsApp support within 24 hours of receiving your order.